Privacy Policy for Co-Lab Solutions Ltd

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Effective Date: 1 November 2023

This Privacy Policy explains how Co-Lab Solutions Ltd (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website https://colab-solutions.com  or engage with our services. We are committed to ensuring that your privacy is protected.

We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details or bank account information (processed securely via our payment providers).
• Technical Information: IP address, browser type, operating system, referring URLs, and other similar information collected via cookies.
• Usage Data: Details of your interactions with our website or services, such as pages visited and actions taken.

We may use your personal information for the following purposes:

• To provide our services: Processing transactions, delivering products, and managing your account.
• To communicate with you: Responding to inquiries, providing customer support, or sending promotional emails (with your consent).
• To improve our website and services: Analysing website traffic and user behaviour to enhance functionality and content.
• To comply with legal obligations: Ensuring compliance with applicable laws, such as tax and accounting regulations.

We rely on the following legal grounds to process your personal data:

• Consent: Where you have provided your explicit consent, such as for marketing communications.
• Contractual Obligation: To fulfil our contract with you (e.g., processing payments, delivering services).
• Legal Obligation: To comply with legal requirements.
• Legitimate Interest: To improve our business and provide better services to our customers.

We do not sell or lease your personal information to third parties. We may share your data with trusted third parties only under the following conditions:

• Service Providers: We may share your data with vendors that help us operate our website or provide services, such as payment processors or delivery services.
• Legal Compliance: If required by law, we may disclose your personal data to authorities or other third parties.

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us track website traffic, remember your preferences, and provide tailored content. You can manage your cookie preferences through your browser settings.

For more details, please see our https://colab-solutions.com/cookie-policy.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet is 100% secure.

As a data subject, you have the following rights under data protection laws:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your data, subject to legal requirements.
• Restriction: Request to limit the processing of your data.
• Objection: Object to processing your data for certain purposes.
• Data Portability: Request to transfer your data to another organisation.

To exercise any of these rights, please contact us at dave@colab-solutions.com .

Our website may contain links to other websites. We are not responsible for the privacy practices of such third-party sites. We recommend reviewing the privacy policies of these websites before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Co-Lab Solutions Ltd
37 The Lindens
Loughton
Essex
IG10 3HS
dave@colab-solutions.com // polly@colab-solutions.com